Return & Refund Policy – giantgorillacouch

At giantgorillacouch, your satisfaction is our priority. We want you to feel confident and happy with every purchase. If for any reason you are not fully satisfied with your order, we’re here to make the return process simple and stress-free.

Eligibility for Returns

  • You may request a return within 30 days of delivery.
  • Items must be:
    • Unused, unworn, and in original condition.
    • Returned in the original packaging (including tags, accessories, and manuals, if applicable).
  • Proof of purchase (order number or receipt) is required for all returns.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return. These include:

  • Gift cards or digital products.
  • Final sale or clearance items (clearly marked on product page).
  • Items damaged due to misuse or improper care.

Refunds

  • Approved refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the returned item.
  • Shipping fees (if applicable) are non-refundable, unless the return is due to our error (e.g., wrong or defective item).
  • If you haven’t received your refund after 10 business days, please contact your bank or credit card company first before reaching out to us.

Exchanges

Need a different size, style, or product? We’re happy to help. Exchanges are processed as a return + new order to ensure availability and faster turnaround. Contact our support team for assistance.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure your return arrives safely.

How to Start a Return

  1. Email our support team at info@giantgorillacouch.com with your order number and reason for return.
  2. We’ll provide you with return instructions and a return authorization (if applicable).
  3. Ship the item back to us following the instructions provided.
  4. Once received, we’ll process your refund or exchange.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery. We’ll replace the item or issue a full refund, including return shipping.

Contact Us

For any questions about returns, refunds, or exchanges, please reach out to:
📧 info@giantgorillacouch.com